SUPPORT & TRAINING

Maintenance Support Agreement
There are three features of the Maintenance Support Agreement (MSA). They are:

No-charge software upgrades during the MSA period. This includes all software upgrades and updates for the same product covered by the License Agreement.
One no-charge training class for each licensee. Additional classes are available at additional cost.
A toll-free telephone number, and email address made available for licensees to use to get answers to questions regarding the software licensed. Incoming support calls are received between 8:00AM and 5:00PM M-F (Central Time Zone) except federally-recognized holidays.
MSAs are renewed annually on the anniversary date of installation of the software, and are paid in advance. Invoices are sent approximately 30 days prior to expiration.
MSA rates are subject to change without prior notice.

Training Classes
Basic Training classes are provided free of charge for all original licensees:

The Basic Training class is conducted over the telephone with the user at the PC with access to the Internet.
The Basic class is scheduled in advance and lasts approximately one (1) hour.
Additional classes are available at additional cost. See "Pricing" for more information on current costs.
A toll-free telephone number, and email address made available for licensees to use to get answers to questions regarding the software licensed. Incoming support calls are received between 8:00AM and 5:00PM M-F (Central Time Zone) except federally-recognized holidays.

Advanced Custom Development
Advanced custom development is available with the following features:

Custom pages, reports and other database-related features are available at additional cost. See "Pricing" for the current costs.
Development of custom data imports and exports is available.
Additional tables and other web-related features may be added at additional cost.